Platform Cancellation & Return Policy

Auto-Renewal: All subscription plans (monthly, quarterly, or annual) renew automatically at the end of each billing cycle unless explicitly canceled prior to the renewal date.

Cancellation Process: Users may cancel their subscription at any time directly through their account settings or billing dashboard.

Effective Date of Cancellation: Cancellation takes effect at the end of the current billing cycle. You will retain full access to paid platform features until that cycle concludes. No partial or prorated refunds will be issued for unused days during an active cycle.

Renewal Charges: If a subscription is not canceled before the upcoming renewal date, the registered payment method will be charged automatically for the subsequent billing term.

Order Cancellation

Strict No-Cancellation Window: Once an order is placed and confirmed on the platform marketplace, it cannot be canceled or modified.

Materials in Transit: Orders currently processed, dispatched, or in transit cannot be halted, rerouted, or canceled under any circumstances.

Delivery Inspection & Damaged / Incorrect Items

Inspection at Point of Delivery: All materials must be thoroughly inspected by the buyer (or the buyer's designated site representative) immediately upon unloading and physical delivery.

On-Spot Reporting Mandate: If any product is physically damaged, defective, or incorrect, the discrepancy must be marked on the delivery receipt/challan and reported to platform delivery support at the exact time of delivery.

Post-Acceptance Liability: Once the delivery receipt is signed or goods are received without immediate noted objection, the order is deemed fully accepted in satisfactory condition. No claims regarding damage, missing items, or incorrect material will be entertained after delivery acceptance.

Exchanges

7-Day Window: Exchange requests for eligible items must be formally raised within 7 calendar days of the delivery date.

Condition of Goods: Items submitted for exchange must be completely unused, unaltered, in original packaging, and in resalable condition. Cement, custom-tinted paints, cut lengths, perishable masonry items, or made-to-order products are strictly non-exchangeable.

Logistics & Freight Costs: All shipping, freight, and re-stocking charges associated with returning the original item and delivering the replacement item must be borne entirely by the customer. Replacements will only be dispatched once the original material is received, inspected, and verified at the warehouse.

Dispute Resolution: In the event of an unresolvable merchant dispute regarding specifications, platform escrow and dispute protocols will review site-stamped proof from the time of delivery before releasing or refunding held funds.

Policy Modifications: The platform reserves the right to amend or update these terms at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.